The Student User Focus Group (SUFG), a student group organized by different years of students which is responsible for assisting the school to identify problems on campus will also help ICTO to implement the new policy. Actually, the problem of eating, drinking and playing online games has existed for several years in computer rooms and became more serious this year as UM has recruited more students. Although there are always instructions and rules posted in computer labs, and a closed-circuit monitor is in place, it seems that students still ignore the rules and continue eating in computer rooms. The situation is getting worse.

Tjie Kam Thay, Eddy, functional head of the Help Desk of ICTO indicated that the policy was established in the past, but the problem remained. They even caught a student smoking in a lab. As the situation was getting worse, ICTO decided to implement more strict rules in the labs. The new policy has been implemented for five months, and the situation has been improved a lot, said Tjie.

Tjie Kam Thay, Eddy, functional head of ICTO's Help Desk.

One of the student helpers Beary Qiao said that although the problem of students eating and drinking still exists, the situation has been improved considerably within these two months. The percentage of students who eat and drink in the computer rooms has decreased by 40 percent.

The name of the University's Computer Service Bureau (CSB) was changed to the Information and Communication Technology Office in September. Its mission is to provide general computing services to all the staff and students in the University.